FAQ
How can I contact you?
You can email us anytime at info@nileora.com and our customer service team will be happy to assist you with any questions or concerns.
Do you ship worldwide?
Yes! We ship our Smart U-Shape Automatic Toothbrush worldwide so you can enjoy smarter oral care no matter where you live.
Where do you ship from?
We ship directly from Hong Kong, ensuring safe and efficient delivery to your door.
Can I change or cancel my order?
As we process orders quickly, any changes or cancellations must be requested within 12 hours of placing your order. After this period, we cannot make changes, but you can return your order for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal for a safe and secure checkout.
When will my order be processed?
Orders are processed between Monday and Friday (excluding holidays). Processing takes 1–3 business days, and shipping begins the next business day. During peak seasons, please allow a little extra time.
How long will it take to receive my order?
Delivery usually takes 2–4 weeks, depending on your location and local customs.
What if I don’t receive my order?
If your order does not arrive within 30 days of shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
Our prices are displayed in USD and tax-free. Depending on your country, you may be responsible for local import duties, taxes, and customs fees once your package arrives. These charges are determined by your local customs office.
Is the toothbrush safe for sensitive teeth?
Yes! The Smart U-Shape Automatic Toothbrush is made with soft, food-grade silicone bristles and multiple vibration modes, making it gentle on sensitive teeth and gums while still providing a deep clean.
How do I charge the toothbrush?
The toothbrush comes with a wireless charging base. A full charge typically lasts up to one week depending on usage.
Do you offer a warranty?
Yes. Every Smart U-Shape Automatic Toothbrush includes a 1-year limited warranty covering manufacturing defects.