return & refund policy
🔁 Return & Refund Policy – Nileora
1. EU 14-Day Return Policy
Customers in the European Union have the right to return their order within 14 days of delivery without providing a reason.
2. Return Conditions
Returned items must be:
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In original condition
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Unused
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In original packaging (if possible)
3. Refunds
Once we receive and inspect your return, we will notify you.
Approved refunds will be issued within 14 days of receiving the returned item using the original payment method.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The item is defective
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The wrong item was sent
5. Non-Returnable Items
We do not accept returns for:
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Personalized items
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Hygiene products once opened
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Gift cards
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos.
7. Contact
Email: info@nileora.com